Substitution Policy
At BBflowers.com, we aim to deliver exactly what you ordered. However, in rare cases, certain products, sizes, colors, or packaging options may become unavailable due to stock limitations or supplier issues. When this happens, we follow our Substitution Policy to ensure you still receive a high-quality product without unnecessary delay.
When Substitutions May Occur
We may provide a substitution if:
- The item you ordered is temporarily out of stock.
- The exact size, color, or variation is unavailable.
- The product packaging has been updated or changed by the manufacturer.
- A newer or improved version of the item is available.
Quality Guarantee
Any substituted item will:
- Be of equal or higher value than the original
- Meet or exceed the quality of the item ordered
- Have the same or similar functionality and purpose
We never substitute with lower-quality items.
Customer Notification
We take your satisfaction seriously.
If a substitution is needed:
- We will attempt to contact you via email or phone before sending the replacement.
- If we cannot reach you and the substitution is minor (same type, equal value), we may send the substitute to prevent order delays.
- For major differences, your approval will be required before we proceed.
